Process management

Conceptualization of business processes:

• Creation / optimization
  of the business overview
• Categorization and prioritization
• Interface definition
• Determination of tasks, competencies
  and responsibility
• Determination of process goals
• Training and Coaching

Combination of business process and knowledge management:

• Introduction of knowledge-intensive business
  process models (including software supported)
• Support with identification of knowledge-intense processes / tasks
• Analysis and optimization of knowledge flows, knowledge storage and knowledge sharing

Operative support in business process management:

• Process assessment
• Process analysis
• Process definition
• Process documentation
• Process roll-out

Customer benefit

• Cost reduction
  Effective processes and minimization of waste
• Quality improvement
  Clear guidelines and on the customer-oriented processes
• Time saving
  Lean processes and avoidance of duplications
• Adherence to schedules
  Reduction process interfaces
  and automation of routine tasks
• Qualification
  Promoting procedural thinking
• Transfer of knowledge
  Common base of understanding for processes

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